FAQs

Which payment options are available? You can pay using major credit cards, PayPal, Apple Pay, Google Pay, and ZipPay.

How do I modify my order or update my shipping details? To cancel an order, reach out to us at support@littleinfants.com.au within a day of making the purchase. Post that, cancellations might not be feasible.

For address updates, get in touch immediately. If your order is already on its way, we suggest contacting the delivery service directly using the link in your confirmation email. Remember, it's crucial to provide accurate shipping details, as we can't offer refunds or replacements for errors in this information.

I've received only part of my order. Why? Occasionally, different items from the same order are dispatched in separate shipments. Rest assured, all your items are en route!

How can I locate or track my order? Post-purchase, you'll get an email acknowledgment followed by another with tracking details once your order is dispatched. If these emails don't reach you, share your order details or the email address used during purchase, and we'll assist you with the tracking info.

Which regions do you deliver to? Our delivery zones include Australia and New Zealand. To ensure smooth delivery, we recommend adding your contact number when placing an order.

What's the typical delivery timeframe? Orders usually reach customers in 5 to 13 business days. We primarily use Australia Post for local deliveries and New Zealand Post for shipments to New Zealand. After processing, which can take up to 48 hours, you'll receive an email with shipping and tracking details.

What if my product arrives damaged? If you encounter issues with your product, please send a detailed email, including photos or videos of the damage, to support@littleinfants.com.au. Our team will review and respond promptly.

Is there a warranty on my purchase? Absolutely! Our products come with a 3 month warranty from the date of receipt. If you face any issues, email us the invoice from your order confirmation and a description of the problem to support@littleinfants.com.au. After verification, we'll either repair the item or send a replacement.